|Where problems meet solutions TM|
This statement sets out the information gathering and dissemination practices of Altus Network Solutions, Inc. We will continue to update it as we improve our services and range of products.
2. Collection of Personal Data
To subscribe to any of our email services or to be able to access some of product information services or download software we require that you register with us. The registration process includes the collection of certain information, such as email address, geographical location, first and last name, position in company, company name and address, telephone and fax number. This information will allow us to manage our website, send you the information that you require, contact you following the download of evaluation software to discuss a purchase and allow us to monitor and enforce certain contractual clauses between ourselves and the users of our software, especially in relation to the provision of support and/or maintenance services and the license to use our software.
Purchase of software or services
During the conclusion of any transaction we will collect certain information, such as email address, geographical location, first and last name, position in company, company name and address, telephone and fax number. We will use this information to fulfill the order with you, both in terms of software and the provision of any services, as well as making you aware of other products or services and improvements to the products or services that you originally purchased. We will retain such information for as long as is necessary in relation to managing and fulfilling any contracts between you and us.
Support and Maintenance services
In order to fulfill our contractual commitments with our distributors/resellers and end users we will collect certain information such as email address, geographical location, first and last name, position in company, company name and address, telephone and fax number and summaries of discussions regarding product issues. This will allow us to contact the appropriate individual in response to an issue raised and to allow us to develop product improvements. We may also make such people aware of other products or services and improvements to the products or services that you originally purchased.
4. Your On-line Activities
If you visit any of our web-sites we keep track of IP host addresses solely for security purposes. All IP host addresses for which no security issues are identified are disposed of in a timely manner. We also keep track of daily page views to monitor traffic volume so that we can plan for future growth.
6. Third Parties
Except as described elsewhere in this document or as permitted or
required by relevant legislation we do not provide any personal
information we have collected to third parties or other users. We may
share information with our subsidiaries, affiliates or business
associates (such as distributors and resellers), but only to the extent
that the sharing of such information is permitted by the Data Protection
Act 1998 (as amended). If you give your consent our business associates
may provide you with details of any new products or services they offer.
Our web site has security measures in place to protect the loss, misuse
and alteration of the information under our control. These security
measures include backing up of data and encrypting usernames and
passwords. Despite these measures "perfect security" on the Internet
does not exist.
9. Removal of Personal Information
In the event that you wish your personal information to be removed from
our web-based databases then please write to us via our
Contact Us web page..